Common questions
Help
Answers to common questions. If yours is not here, write to the bot.
What is this service?
Blacksmith is a VPN that keeps working on difficult networks. You buy access in the Telegram bot, get a key and connect through the app.
What is a key?
A key is a line of text that replaces a login and password. The app uses it to connect to your subscription. Do not show it to other people: anyone who has it can use it.
How do I add the key to the app?
Copy the key from the bot, open the app and paste it into the key field.
How many devices can I use?
It depends on the plan: the device count is on the prices page. One key can be used on several devices up to that number. A key belongs to one subscription: each subscription has its own key and its own device count.
How do I free a device slot?
Sign in to the account area with Telegram or e-mail, open Devices and choose Free this slot. A slot can be freed once per 24 hours for one subscription; the account area shows when it is available again.
It does not connect. What should I do?
Check that the subscription has not expired and that the key was pasted whole, without spaces. Make sure the device limit is not used up. Restart the app, switch networks (Wi-Fi or mobile data) and try again. If that does not help, write to the bot and mention the app version.
How do I pay?
On the site: press Buy next to a plan, sign in to the account area and pay by SBP in roubles or in USDT in dollars; it is a single payment and does not renew by itself. You can pay with Telegram Stars in the Telegram bot.
How do I renew?
Press Renew in the account area or buy the same plan again; a payment by SBP or in USDT is single and does not renew by itself, so you pay again when the term ends. You can renew with Telegram Stars in the bot.
Can I get a refund?
The refund terms are in the Legal section. To ask for a refund, write to the bot and say how you paid.
I lost my key. What now?
Open the Key page in the account area to see it again. In the bot, the Key button leads there; a key too old to be shown can be replaced in the bot, and the new one can be viewed.
How do I check that the APK was not tampered with?
On the Download page, press “Checksum” under the file: it shows the SHA-256 string. Compute the checksum of the downloaded file and compare: the strings must match exactly.
How do I contact support?
Write to the Telegram bot. Say what happened and which app version you have. There is no need to send the whole key.
Did not find an answer?
Write to support through the Telegram bot.